by admin | Apr 1, 2014 | 2014 Analyses, All, Analyses
Millions of dollars are lost every year due to delays in turning up telecom services. In addition to lost revenue, delays in service delivery result in unhappy customers at what is often a pivotal point in a new customer relationship. These delays frequently are the...
by admin | Mar 6, 2014 | 2014 Analyses, All, Analyses
Every year, ATLANTIC-ACM surveys hundreds of global wholesale buyers. We ask them to rate their wholesale providers in various customer-experience touch points as well as product quality and price competitiveness. A quick glance at this year’s ratings for...
by admin | Mar 5, 2014 | 2014 Analyses, Aaron Blazar, All, Analyses
The broadband ecosystem continues to evolve but a key question remains: When will wireless operators play a major role in disintermediating wired broadband service providers? Wireless access via LTE delivers speeds that rival wired broadband in many places, yet today...
by admin | Mar 3, 2014 | 2014 Analyses, Aaron Blazar, All, Analyses
Dark fiber — the dirty word of early-2000s telecom — is back en vogue in the wireless backhaul market. With the pending initial public offering of Zayo Group, it seems the time is ripe to discuss dark fiber’s role in the U.S. mobile backhaul ecosystem and its...
by admin | Mar 3, 2014 | 2014 Analyses, All, Analyses
In last month’s column, we covered the latest results from our annual study of global wholesale provider performance with their customers. We also discussed an emerging satisfaction gap by customer size. As wholesale providers focus on growth verticals, large...
by admin | Feb 13, 2014 | 2014 Analyses, All, Analyses, Charlie Reed
Today, the Time Warner Cable merger saga came to a tentative conclusion as Comcast agreed to purchase the company in a deal worth $45.2 billion, or $154 a share. There are many implications in this deal for consumer services, which accounted for 92% of Comcast Cable...
